Refund policy
Last updated: September 1, 2026
Casual Legacy sells digital products that are delivered electronically. Because of the nature of digital goods, please read this policy carefully before you buy.
What you can get a refund for
- You were accidentally charged more than once for the same order.
- The file you received is corrupted, incomplete, or will not open, and our support team is unable to fix it or send you a working copy within 5 business days.
- You purchased the wrong product by mistake and contact us within 24 hours of purchase, before downloading the file.
What is not eligible for a refund
- Change of mind after the file has been downloaded.
- Inability to use the product because you do not have compatible software installed (for example, Microsoft Excel).
- Requests made more than 14 days after the date of purchase.
How to request a refund
Email us at info@casuallegacy.com with your order number and a short description of the issue. We aim to reply within 2 business days.
EU/EEA customers — digital content and the right of withdrawal
Under EU Directive 2011/83/EU, consumers normally have a 14-day right of withdrawal from an online purchase. For digital content delivered immediately after payment, this right ends once you download the file and expressly agree to immediate delivery, which you confirm at checkout. This does not affect your right to a refund in the case of a faulty or undelivered file, as described above.
US customers
Nothing in this policy limits any consumer protection rights you may have under applicable state or federal law.